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Shipping Policy

Thank you for visiting and shopping at Our Website. The following terms and conditions constitute our Shipping and Delivery Policy.

INTERPRETATION AND DEFINITIONS

INTERPRETATION

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

DEFINITIONS

FOR THE PURPOSES OF THIS DISCLAIMER:

    • “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Disclaimer) refers to:

WORDWISE PUBLISHING LIMITED
P.O BOX 8020, G.P.O NAIROBI, EMBAKASI DISTRICT, EMBAKASI, AIR PORT NORTH ROAD, ASTROL BUILDING. NAIROBI-KENYA
Registration Number: PVT-AJUYEQ6X

    • “Country” refers to: Kenya
    • “Goods” refers to the items offered for sale on the Service, regardless if tangible or digital.
    • “Orders” means a request by You to purchase Goods from Us.
    • “Service” refers to the Website.
    • “You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Digital Goods Delivery Policy

All Digital Goods purchased shall be delivered by means of download or grant of access, either by email, designated Website access, or any other mean of access (the “Delivery”). It is considered as delivered when the purchased Digital Goods and their content are in Your possession by downloading it and/or by accessing it through Our Website or any other website through the internet, or made available to You. For the purpose of Refunds & Returns Policy, the Delivery shall be the date of the first download or grant of access, regardless of the time of the first access by You.

Shipping Policy

Shipment processing times:All Orders are processed within 1-3 business days after receiving a confirmation email. Orders are not processed and shipped on weekends or holidays. You will receive another notification when Your order has been shipped. The processing time is in addition to the shipment time that varies according to the chosen shipment method and is determined by the shipment carrier.

If We are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of Your Order, We will contact You via Your provided email or telephone.

Shipping Rates & Delivery Estimates

The shipping is free of charge. The estimated delivery time varies according to Your location and is between 5 to 14 days.

Delivery delays can occasionally occur and are not always in Our control.

Shipment confirmation & Order tracking

When Your order has shipped, You will receive an email notification from Us which will include a tracking number You can use to check its status. Please allow 24-48 hours for the tracking information to become available. If there are delays and the shipment hasn’t arrived on time for the estimated delivery time, please contact Us in the email below under “Contact Us”.

Customs, Duties, and Taxes

We are not responsible for any customs and taxes applied to Your Order. All fees (such as tariffs, taxes, tolls, etc.) imposed during or after shipping are the customer’s responsibility.

DAMAGES

We are not liable for any products damaged or lost during shipping. If You received Your Order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

Refunds & Returns

If You would like to have a refund or return, please review Our Refunds & Returns Policy on Our Website first.

CONTACT US

If you have any questions about this Shipping Policy, You can contact Us:

By visiting this page on our website: https://templatejourney.com/contact

By sending us an email: support@templatejourney.com

 

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